At MyRoseDreams, we want you to be happy with your purchase. Since our journals are made-to-order using print-on-demand services, we do not accept returns or exchanges. However, if your item arrives damaged, misprinted, or defective, we are happy to offer a replacement under the following conditions:
1. Reporting a Damaged or Defective Item
If your journal arrives with a printing error, damage, or manufacturing defect, please contact us within [14] days of receiving your order. Send an email to [roosmaaly17@gmail.com] with the following:
✔️ Your order number and your receipt or proof of purchase
✔️ A clear photo of the damaged or defective item
✔️ A brief description of the issue
2. Replacement Process
Once we verify the issue, we will:
🔹 Arrange a free replacement of the same item.
🔹 Provide an estimated delivery time for the new journal.
🔹 Further instructions regarding shipping or next steps (if applicable) will be provided via email.
Note: We do not offer refunds or replacements for issues related to buyer’s remorse, incorrect orders due to customer error, or normal wear and tear.
If you have any questions, feel free to reach out to us at [roosmaaly17@gmail.com].
Additional non-returnable items:
- Gift cards
- Downloadable digital products
- Some health and personal care items